Shipping policy

Effective for all orders placed at HENRY ROBINSON
At HENRY ROBINSON, we are committed to providing fast, safe, and transparent shipping services for every customer. Below is our detailed shipping policy to help you understand our order processing, delivery rules and after-sales arrangements.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment as quickly as possible to minimize your waiting time and ensure you receive your purchases promptly.
2. International Shipping & Delivery Time
We provide reliable international shipping services worldwide. Our standard international delivery generally takes 7–14 business days, and the actual delivery time may slightly vary depending on your destination country, local logistics efficiency and customs clearance progress.
For customers who need faster delivery, we support expedited shipping. You can select the rush shipping option during checkout to enjoy a quicker delivery service.
3. Shipping Fees & Transparent Pricing
We maintain a transparent charging mechanism with no hidden fees. Shipping costs are calculated in real time based on the total weight of your order and your shipping destination. The exact shipping fee will be clearly displayed on the checkout page before you complete the payment, so you can know all costs in advance.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or related fees formulated by local customs authorities. These additional charges are the recipient’s responsibility.
We recommend that you check the local import regulations and relevant charging standards of your country before placing an order to avoid unexpected extra costs.
5. Premium Packaging & Shipping Insurance
To ensure the safety of your items during transit, we adopt high-strength, shockproof and durable packaging materials to effectively protect products from extrusion, collision and damage during long-distance transportation.
For high-value orders, we provide an optional shipping insurance service at checkout. You can choose this service to get full protection for your order and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging upon receiving your parcel. If you find obvious damage, leakage or severe deformation of the package, please take photos as evidence, refuse to sign for the parcel, and contact our customer service team immediately.
If you find product quality problems or defects after signing for the parcel, please contact our support team within 48 hours after delivery and provide relevant photos or videos. We will verify the problem in a timely manner and arrange professional solutions such as return, exchange or compensation for you.
7. Customer Shipping Support
If you have any questions about order processing, shipping status, customs clearance, delivery delay or other related issues, our professional customer support team is always ready to help you. We will respond to your inquiries as soon as possible and provide professional guidance and solutions.
HENRY ROBINSON is always committed to optimizing logistics and shipping services to bring every customer a fast, safe and worry-free shopping experience.
Contact Info:
Email: info@henrylife.shop
Phone: +64 274926358
Address: 97 Oakhampton Street, Hornby, CAN, Christchurch 8042, New Zealand